Return Policy

RETURN POLICY

Last updated 01/30/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at support@botautomations.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

Lean Systems Corporation

Attn: Returns  310 N 3rd St, Hidalgo, TX 78557

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned:

 

  •     Opened Personal Care Items  
  •     Flammable Liquids   
  •     Custom Wheelchairs  
  •     Raised Toilet Seats and Commodes  
  •     Anything open, used, or tried-on  
  •     Disposable Medical Products (Ex. Face Masks, Syringes, Gloves)  
  •     Incontinence Products  
  •     __________  

 Order Cancellations

Orders are eligible for cancellation in the event a customer no longer wants/needs the product ordered. In order to be eligible for cancellation, the customer must cancel within 3 business days of the order being placed and the order must not be marked as shipped. In the event a customer requests a cancellation after 3 business days of the order being placed, a 10% cancellation fee will be accessed and the customer is eligible for a 90% refund of the total order value. If the order has already left our facility and in the hands of the shipping carrier, the sale is final and is no longer eligible for cancellation. 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  

  •        A 20% restocking fee will be charged for all returns.     
  •        Sale items are FINAL SALE and cannot be returned.
    1. The outer packing of the goods is an integral part of the goods and shall be complete and free of serious damage or pollution when the goods are returned; 
    1. The loss or damage of the gift or the loss of the invoice shall not affect the return of the goods. If the gift is damaged or lost, it will be charged at a discount price. If the invoice is lost, the buyer shall bear the corresponding tax; 
    1. Where the buyer returns the goods for no reason within 14 days, he or she shall bear the postage and tax for returning. 

    Contact Information 

    This product conforms to the national policy of three guarantees (for repair, replacement or compensation of faulty products). In the event of a non-artificial performance failure of the product during the warranty period, please immediately contact the local agent or contact us via email (support@Bot Automations.com). 

    Evaluation criteria for circumstances not covered by warranty services: 

    • Damage caused by unauthorized maintenance, alteration, disassembling and other acts; 
    • Appearance and function abnormality caused by man-made collision and dropping; 
    • Function abnormality caused by being placed in a humid environment, water, fire, etc.; 
    • Irreversible damage caused by improper installation of the battery; 
    • Damage caused by the battery not being charged according to the instructions; 
    • Damage caused by improper use and operation that are not in accordance with the official instructions; 

     

     

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